Reference

Terms & Conditions for Your pam138 Account

pam138 Terms & Conditions set the rules for opening an account, using the lobby, moving funds through local rails and requesting support.

Account eligibilityWallet conditionsPolicy accessSupport route
pam138 Terms & Conditions for Your pam138 Account
POLICY SUPPORT

Wallet Status Help Under Our Terms

A clear support path matters when a policy question affects your account or wallet status.

Account route Use the support path inside your signed-in account when phone verification, a password step…
Payment receipt For DANA, OVO, GoPay or QRIS questions, attach the payment receipt and state whether…
Access question If a lobby or account action is unavailable, tell us the device path, such…
RECORDS AND SAFETY

Account Security and Policy Records

The policy works best when your account record, payment reference and contact details remain consistent.

Account details

We use the account details you submit for sign-in, phone verification, support replies and checks linked to wallet activity. You are responsible for keeping those details current and for telling us when an account record needs correction under the applicable Terms & Conditions.

Cookies

Cookies can help preserve sign-in continuity and remember certain page settings on your mobile or desktop browser. Your browser provides controls for deleting or blocking them, although doing so may affect the way the policy page or account step is displayed.

Sign-in security

Keep your password, phone verification code and account messages private. We do not ask you to publish those details in a payment receipt or support message. If you suspect an account issue, stop the affected action and use the signed-in support route.

Payment records

We may retain transaction references, wallet selections and uploaded receipts for account checks and support handling. A DANA or QRIS reference should remain readable, while bank transfer and virtual account requests should show the matching account details whenever the policy requires it.

Policy changes

When we change these Terms & Conditions, we update this page and identify the revised wording. Check the page before a new account action, especially after a sign-in prompt or wallet-status question. Continued use where local law permits means you accept the updated terms.

Change requests

To request a correction, deletion question or clarification, contact support from your account and name the exact section involved. We may need to verify your account before changing a record, and some records may remain where required for security or policy administration.

Terms & Conditions Questions for Indonesia

These answers cover the policy searches we hear most often before an account is opened or a wallet action is started. They explain how the Terms & Conditions connect with phone verification, local payment references, browser use and requests to our support route. If your situation is not covered, quote the section title and account step when you contact us. Eligibility and access always depend on local law.

This page contains the current pam138 Terms & Conditions, including account duties, payment references, security steps and policy changes. Read it before phone verification or a wallet action. If a phrase is unclear, contact support from your account route and quote the wording you want explained.

Yes. The Terms & Conditions apply when you select DANA, OVO, GoPay or QRIS, including the requirement to provide a matching payment reference when requested. Bank transfer and virtual account actions are also subject to the account details, verification and status checks described on this page.

Phone verification connects the account action with the contact detail you provided and helps us handle sign-in or wallet questions safely. The Terms & Conditions require accurate account details. Keep the verification code private, and use the support route if the code does not arrive.

You may use the account through a supported mobile browser where local law permits access. The Terms & Conditions still apply on mobile, including sign-in, cookies, phone verification and payment records. If the page behaves differently, tell support whether you used mobile or desktop.

Pause the related action and send support the readable receipt, payment rail and account reference. Under the Terms & Conditions, we may hold a status check until the details align. This applies to wallet payments, bank transfer and virtual account references, including QRIS receipts.

Use the signed-in support route and name the exact detail that needs correction, such as a phone number or contact record. We may verify ownership before making a change. The Terms & Conditions also allow some records to remain when needed for security or policy administration.

Yes. Access depends on local law, account verification and compliance with the conditions shown on this page. We may restrict an account when submitted details conflict, a security concern appears or a local requirement applies. Contact support for the reason and the next available account step.